Garden Design Process

english lavender, herb

This is a general outline of the Garden Design Process; an example to give you an idea of what is likely to happen.




Garden Design Process – Initial Stages:


First Contact

  • Contact by you the Client through email or phone;
  • Response from us, including the Initial questionnaire for you to fill in and return before the Initial Design Visit;
  • Further contact between us by phone conversation and / or email, arranging the meeting and answering any relevant questions.


Initial Design Visit

  • This is an on-site meeting between the Designer and yourself.
  • A fee is made to cover this meeting and the associated time and tasks. This charge is later discounted against your design fee.
  • Please see the Initial Design Visit page on the website for further details.


Following the Initial Design Visit, your Design package is sent to you or made availabe through a shared on-line folder.


Your Garden Design package will include –

  • Customer charter;
  • Design brief sent for your agreement, amended if necessary; Design fee;
  • Explanation of Design terms;
  • Design Terms & Conditions
  • Once agreed and accepted, the Design Brief and the T&Cs form the basis of the contract


garden planting design - plant list

Garden Design Process – First Stages:

  • Site survey is carried out. This can take 1-3 hours depending on your garden and the complexity of the design;
  • The first instalment of the design fee is payable at the site survey;
  • Initial consultations or meetings with other experts where required;
  • The Garden Design Concept is created and sent to you; this will comprise written ideas, sketches, photos
  • Design meeting to discuss the concept.

site survey - garden design process, tape measure, levels, plews garden design, plews team, nathan waterfield


A reasonable amount of contact time is allowed for within the design fee; this means the client is not paying by the individual phone call/ email.
This includes discussion and communication by phone /text during office hours. You may of course email to suit you and we will pick it up during office hours.

Garden Design Process – Second Stages:

Completing the Garden Design; including

  • written concept
  • garden design sketches
  • planting lists
  • estimates

Design meeting to discuss the finished design, and any amendments to design or budget.

garden design concept, Marie Shallcross, garden designer, gardening teacher, Plews garden design



Garden Design Process – Final Stages:

Depending on your design brief, the designer’s work is now largely complete, except for possibly finalizing the planting design and dealing with design issues which are raised during the landscaping of the garden design.

As part of the Plews customer service, we are available via email to answer queries relating to the design project for approximately one year from the completion of the project, or until the return consultation visit, whichever is sooner.

Anniversary visit
This takes place approximately a year after completion of the design and landscaping project.


The landscaping of the garden design is separate from the design itself, and the designer is not directly involved in the landscaping of the design. Our sister company, Plews Garden Landscaping, may be able to help.

However,  Plews Garden Design offers a Garden Project Management service to run alongside the landscaping and planting of the design.

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